OneDesk review, Pricing, Features, Pros & Cons, Advantages & Disadvantages

onedesk review pricing features pros and cons

OneDesk is a cloud-based project management and helpdesk software that not only helps you build better software products but also provide excellent customer service with its helpdesk system. Here’s our OneDesk review to help you decide if it is the right project management software for your business.


OneDesk review, Pricing, Features, Pros & Cons, Advantages & Disadvantages

Here’s our OneDesk review, its pricing, features, pros and cons


OneDesk Review

OneDesk is a comprehensive platform that offers Requirement management, Project Portfolio Management, Customer support, and even social media monitoring.

It provides many features that helps businesses develop customer-focused products and services.

OneDesk allows you to easily manage multiple projects, create tasks, set deadlines and assign them to your team. It provides a variety of ways to monitor progress. You can view project performance using the traditional Gantt charts, or Kanban-style agile boards.

It even allows you to see task dependencies to avoid bottlenecks. You can also monitor team workloads and schedule tasks optimally.

OneDesk also makes it easy to do time-tracking using timesheets and expense reporting.

You can easily plan your releases using product roadmaps.

It covers full product lifecycle. You can create projects, plan the work, set assignments and calculate costs. It also provides tools to help you track the work progress.

OneDesk integrates with popular business apps like GitHub, Slack, JIRA, Google and more.

It also provides out-of-the-box templates to help you build custom reports with just a few clicks.

Key Benefits of OneDesk are that it has all the features required to help you through the entire project lifecycle – from ideation to execution.


OneDesk Features

OneDesk provides many useful features such as :

  • Idea management
  • Product Roadmapping
  • Requirements management
  • Product hierarchy
  • Release management
  • Gantt charts
  • Worklogs
  • Importing/Exporting
  • Reporting & Analytics
  • Scheduling
  • Task management
  • Help Desk
  • Discussion, comments, tags, labels
  • Issue tracking
  • Customer Portal
  • Email integration
  • Automated notifications


OneDesk Pricing

OneDesk offers a free 14-day trial and 5 paid plans

  • Starter Plan ($10/month)
    • 5 users
    • 5 projects
  • Bronze Plan ($30/month)
    • 5 users
    • Unlimited projects
  • Silver Plan ($50/month)
    • 10 users
    • Unlimited projects
  • Gold Plan ($100/month)
    • 20 users
    • Unlimited projects
  • Platinum Plan ($200/month)
    • 50 users
    • Unlimited projects


OneDesk Pros and Cons


  • Robust features
  • Reasonably priced
  • Plenty of integrations
  • Has features to support full project lifecycle


  • Nothing big enough to be mentioned here


Final Verdict

OneDesk is a promising project management and helpdesk software that supports project planning, task management, release planning, issue tracking and even customer support. It brings many project-related tasks under one roof and eliminates the need for additional software. If you’re a small-medium online business then is definitely something worth looking at.


About Sreeram Sreenivasan

Sreeram Sreenivasan is the Founder of Ubiq, a business dashboard & reporting platform for small & medium businesses. Ubiq makes it easy to build business dashboards & reports for your business. Try it for free today!