Skype for Business Adds New Tools to Improve Call Quality

skype for business

If your company uses Skype for Business, then Microsoft just made it a lot easier for you to Diagnose & Fix call problems. Microsoft has announced the launch of a beta Call Analytics Dashboard for Skype, that provides IT admins a diagnosis of call issues user face during a Skype call. Typically, Businesses use communication services […]

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AWS Launches Amazon Connect – A new Cloud-based Contact Center Service

aws amazon connect

Looks like Amazon has set its sight to disrupt the call-center industry. Amazon Web Services has just announced a new product called Amazon Connect, a cloud-based contact center solution that allows businesses to deliver better customer service at lower costs. Amazon Connect is built using the same technology that powers Amazon’s in-house customer support solutions. It provides […]

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