Troubled Windows 10 Users have filed a Class Action Lawsuit against Microsoft alleging that Windows 10 upgrades have resulted in many significant problems for their systems such as hard drive failures, data loss and software malfunctioning. This has caused business losses to many and forced users to pay for repairs, or even buy new computers.
The plaintiffs have claimed that Windows 10 has been built negligently, that Microsoft did not disclose its defects, and the so-called upgrade has actually broken their PCs which were otherwise working well.
Stephanie Watson, one of the plaintiffs, claims that Windows 10 was automatically installed without her consent. The upgrade destroyed some of the data on her system and damaged it to such an extent that the Geek Squad was unable to repair it. Finally, she had to buy a new PC.
Although another plaintiff, Robert Saiger, agreed to upgrade, the installation resulted in data loss and caused existing software to stop functioning.
Howard Goldberg says that he agreed to upgrade after declining it for 6 months. The download & installation failed 3 times and finally he had to pay Microsoft to repair his system.
The lawsuit filed by users in Illinois, says that Microsoft owes $5 million in damages, to all residents of Illinois, who have suffered data loss or computer damage within 30 days of Windows 10 upgrade, claiming breach of warranty, product liability, negligence, and consumer fraud.
Microsoft has responded by saying:
If a customer who upgraded during the one-year program needed help with the upgrade experience, we had numerous options including free customer support and 31 days to roll back to their old operating system. We believe the plaintiffs’ claims are without merit.
Windows 10 was launched in July 2015, and in an unprecedented move, offered as a free upgrade for 1-year to owners of Windows 7 & 8.1 PCs.
In addition, Microsoft aggressively pushed its users to upgrade their OS. In the name of security updates, users were made to download system updates that showed advertising pop-ups for Win 10 several times a day. Microsoft offered no option to refuse the upgrade or block future ads.
In the initial days after launch, many users reported that Windows 10 was being installed automatically without user consent. Even if you agreed for the update, once a user had installed Windows 10, there was no way to rollback the process. Although a rollback option was introduced later on, many users have reportedly been unsuccessful with it.
If you’ve also been affected due to Windows 10 upgrade, share your experience with us.